We will only use your personal information for the purpose it has been provided, for reasonably related secondary purposes, any other purpose you have consented to and any other purpose permitted under the Privacy Act. Your information may be used to:
- Improve and personalise our website or App for you
- Develop new features, products and services
- Notify you about new features and products
- Provide you with information about our products and services
- Facilitate the provision of products and services you have requested
- Conduct research for our own internal purposes
- Assess, process and manage your application for employment; and
- Handle any complaints that you may have
We may also aggregate the personal information that we collect for reporting and statistical purposes and to help us improve our App or website. If we disclose any aggregated information to a third party, the information will be de-identified and will not contain any personally identifiable information.
If required or authorised by law, Super Fierce will also disclose your personal information to law enforcement, government agencies or officials.
You agree that we may use your ‘personal information’ for any of these purposes.
We take all reasonable steps to protect and keep any personal information we hold about you secure. In fact, we have gone to great lengths to understand our responsibilities, to research how we can best do this, and then invest into implementing best-practice processes and technology. It is impossible to have absolute certainty, but we hope the following will give you confidence we are doing whatever it takes to keep your information secure.
Super Fierce employees, partners and third-party providers who are given access to your personal information in order to perform their function, are legally required to maintain the confidentiality of your personal information.
We have security measures in place to protect your personal information, such as restricted access to our technology. This includes but is not limited to, user-defined access permissions, firewalls, encryption of data transfer at all times, user logins, passwords and digital certificates.
Super Fierce has establish a small number of third-party relationships to help support our services and therefore are required to host some electronic data. Some data will be transferred to off-shore locations, but all sensitive financial data is hosted only in Australia as required by law. In addition, personal information may need to be transferred to service providers located in the US and other overseas countries from time to time in order for Super Fierce to perform its functions or activities. Before using those service providers, we review their data security policies to ensure that they have adequate measures in place to protect your personal information.
Super Fierce must report certain data breaches to the Office of the Australian Information Commissioner (OAIC) and where required, the impacted members. We commit to advising you of any breaches within 48 hours of discovering any breach which has or may have included your personal information.
If you would like to know what personal information we hold about you or make a change to the information provided because it is inaccurate or out of date, please get in touch. You can reach our Customer Happiness Team by email at firstname.lastname@example.org. We will respond to your request within 7 working days. However, if you have set up a Super Fierce digital account, you can update your information online using your login and password.
If you would like us to delete any of your personal information which we are storing, please let us know in writing via email email@example.com If we are able to do so, we will confirm in writing once the information has been deleted. It is important that you understand there are some situations where we may be required to retain your personal information for legal reasons. If we cannot action your request, we will explain why this is the case and what you may be able to do if you are not satisfied.
These measures have been put in place to protect you and your personal information. They are also reflective of global best practice measures with regard to the storage of personal data, and according to Australian Law. However, if you have questions, requests or concerns about the handling of your personal information we’re here to help.
Your first options are to contact our team via email at firstname.lastname@example.org or you can send a letter to the Compliance Officer, Super Fierce Pty Ltd, PO Box 370, Coolum Beach QLD 4573.
If you are not satisfied with the resolution of your complaint, you can refer your complaint to the Office of the Australian Information Commissioner at www.oaic.gov.au.